Guest Services Executive – Front Office

Guest Services Executive

New job vacancy as a Guest Services Executive in Dubai. Jumeirah Marsa Al Arab is seeking a dynamic and guest-focused individual to join our Front Office team. As a Guest Services Executive, you will play a pivotal role in delivering exceptional guest experiences from check-in to check-out.

Key Responsibilities:

• Guest Check-in/Check-out: Efficiently manage guest arrivals and departures, including pre-registration, check-in, check-out processes, and extended stay arrangements.
• Group Bookings: Oversee group reservations, ensuring adherence to Jumeirah brand standards and guest satisfaction.
• Guest Communication: Provide prompt and professional responses to guest inquiries via phone and email, adhering to established service standards.
• Revenue Generation: Accurately communicate room rates, packages, and additional services. Employ suggestive selling techniques to enhance the guest experience and maximize revenue.
• Product Knowledge: Maintain a comprehensive understanding of hotel facilities, services, and promotions to effectively assist guests.
• Guest Relations: Deliver warm, personalized service to all guests, fostering a welcoming and memorable stay.
• Guest Services: Assist guests with bookings, inquiries, and special requests, ensuring their needs are met promptly and efficiently.
• Financial Transactions: Accurately process guest payments using cash, credit, or debit cards.

We are looking for a highly motivated individual with strong interpersonal skills and a passion for delivering exceptional hospitality.