Introduction
We are seeking a highly skilled and experienced Senior Officer – IT Change Management to join our team at Fly Dubai in Dubai, UAE. As a Senior Officer – IT Change Management, you will be responsible for governing and adopting relevant IT Service Management (SM) practices, ensuring all change initiatives in IT are completed in a seamless manner. If you have a strong background in IT and a passion for change management, this could be the perfect opportunity for you.
The ideal candidate will have a Bachelor’s Degree in IT/Computer Engineering or equivalent, with at least 5-7 years of experience in a similar role. You will also need to have ITIL Practitioner certification and fluent English language skills. If you are a motivated and dedicated professional looking to join a dynamic team, apply now using the Apply Now button.
Job Details
| Job Title | Location | Job Type | Posted Date |
|---|---|---|---|
| Senior Officer – IT Change Management | Dubai, UAE | Full-Time | 25/5/2026 |
This is a full-time position, and the successful candidate will be based in Dubai, UAE. The job was posted on 25/5/2026, and we are looking for someone to start as soon as possible.
Key Responsibilities
- Apply a structured methodology and lead change management activities for flydubai, ensuring changes are implemented in a controlled and consistent manner.
- Perform change impact assessment by seeking clarification on type of change, need for change, activities, impact, etc.
- Distribute notifications of upcoming changes, change freezes, and policy and procedural updates to relevant stakeholders.
- Define templates, connectivity criteria, production acceptance testing cycles to ensure all IT systems are properly qualified before they are accepted into production.
- Review all changes and provide approval for all change request types, including Major, Emergency, and Requests for Change (RFC).
As a Senior Officer – IT Change Management, you will be responsible for leading the reviewing of RFCs, assessing potential risk level, change impact analysis, business impact analysis, communication requirements, testing procedures, back-out plans, and post-implementation validation.
Requirements
- Bachelor’s Degree in IT/Computer Engineering or equivalent.
- 5-7 years of experience in a similar role.
- ITIL Practitioner certification.
- Fluent English language skills.
- Strong customer focus, teamwork, effective communication, personal accountability, and commitment to achieve.
- Resilience and flexibility (can-do attitude).
If you meet these requirements and are looking for a new challenge, apply now using the Apply Now button.
Salary & Benefits
- Competitive salary package.
- Opportunities for career growth and professional development.
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Chance to work with a dynamic and diverse team.
- Opportunity to work with a leading airline in the Middle East.
At Fly Dubai, we offer a competitive salary package and a comprehensive benefits package to our employees. We also provide opportunities for career growth and professional development, as well as a chance to work with a dynamic and diverse team.
Why This Job is Perfect for You in Dubai 2026
Dubai is a vibrant and cosmopolitan city that offers a unique blend of traditional and modern culture. As a Senior Officer – IT Change Management at Fly Dubai, you will have the opportunity to work with a leading airline in the Middle East and be part of a dynamic team. You will also have access to a competitive salary package, comprehensive benefits, and opportunities for career growth and professional development.
Dubai is a great place to live and work, with a low cost of living, a wide range of amenities, and a diverse expat community. The city is also a hub for business and trade, with a strong economy and a growing job market. If you are looking for a new challenge and a chance to work in a dynamic and exciting city, apply now using the Apply Now button.
What Makes a Strong Candidate
A strong candidate for this role will have a strong background in IT and a passion for change management. You will need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a team. You will also need to be proactive, flexible, and able to adapt to changing circumstances.
In addition to technical skills and experience, we are looking for someone with a strong customer focus, a can-do attitude, and a commitment to achieving results. If you are a motivated and dedicated professional looking to join a dynamic team, apply now using the Apply Now button.
Career Growth Path
At Fly Dubai, we are committed to helping our employees grow and develop their careers. As a Senior Officer – IT Change Management, you will have access to training and development opportunities, as well as the chance to work on a wide range of projects and initiatives.
In the next 2 years, you can expect to take on additional responsibilities and contribute to the development of our IT change management processes. In the next 5 years, you can expect to move into a leadership role, where you will be responsible for managing a team and driving the development of our IT change management strategy.
A Day in the Life
A typical day as a Senior Officer – IT Change Management at Fly Dubai will involve a range of activities, from reviewing and approving change requests to coordinating with stakeholders and ensuring that changes are implemented smoothly.
You will start your day by reviewing the change management calendar and prioritizing your tasks for the day. You will then attend a meeting with the IT team to discuss upcoming changes and ensure that everyone is on the same page. After the meeting, you will spend some time reviewing and approving change requests, and coordinating with stakeholders to ensure that changes are implemented smoothly.
In the afternoon, you will attend a CAB meeting to discuss and approve changes, and ensure that all approvals, key discussion points, attendees, and action items are recorded and followed through. You will also spend some time documenting business impact and maintaining relationships between Configuration Items (CI) and IT services.
How to Make Your CV Stand Out
- Make sure your CV is tailored to the job you are applying for, and highlights your relevant skills and experience.
- Use a clear and concise format, and make sure your CV is easy to read.
- Include a strong summary statement at the top of your CV, highlighting your key skills and experience.
- Use keywords from the job description to help your CV pass through applicant tracking systems (ATS).
- Get your CV reviewed by a career counselor or a professional resume writer to get feedback and improve your chances of getting hired.
Interview Tips for This Role
- Make sure you have a strong understanding of IT change management principles and practices.
- Be prepared to talk about your experience with ITIL and other change management frameworks.
- Emphasize your ability to work effectively in a team, and your excellent communication and interpersonal skills.
- Be prepared to answer behavioral questions, such as ‘Tell me about a time when you had to implement a difficult change’ or ‘Describe a situation where you had to communicate complex technical information to a non-technical audience’.
- Use the STAR method to structure your answers, and provide specific examples from your experience.
How to Apply
- Click on the Apply Now button to submit your application.
- Make sure you have a strong CV and cover letter, tailored to the job you are applying for.
- Fill out the online application form carefully, and make sure you have all the required documents and information ready.
- Submit your application, and wait for a response from our recruitment team.
- If you are shortlisted, you will be invited for an interview, where you will have the opportunity to meet with our team and discuss your application.
Frequently Asked Questions
A: The job title is Senior Officer – IT Change Management, and the location is Dubai, UAE.
A: The key responsibilities include applying a structured methodology and leading change management activities, performing change impact assessment, distributing notifications of upcoming changes, and defining templates and connectivity criteria.
A: The requirements include a Bachelor’s Degree in IT/Computer Engineering or equivalent, 5-7 years of experience, ITIL Practitioner certification, and fluent English language skills.
A: The salary and benefits package is competitive, and includes a comprehensive benefits package, opportunities for career growth and professional development, and a chance to work with a dynamic and diverse team.
A: You can apply for this role by clicking on the Apply Now button and submitting your application.
Is This Job Right for You?
This job is right for you if you are a motivated and dedicated professional looking for a new challenge in IT change management. You should have a strong background in IT, a passion for change management, and excellent communication and interpersonal skills.
If you are looking for a role that offers a competitive salary package, comprehensive benefits, and opportunities for career growth and professional development, this could be the perfect opportunity for you. However, if you are looking for a role with a lot of flexibility and autonomy, this may not be the best fit.
Conclusion
In conclusion, the Senior Officer – IT Change Management role at Fly Dubai is a great opportunity for a motivated and dedicated professional looking for a new challenge in IT change management. With a competitive salary package, comprehensive benefits, and opportunities for career growth and professional development, this role offers a lot of potential for the right candidate.
If you are interested in this role, apply now using the Apply Now button. We look forward to receiving your application and discussing this opportunity further with you.
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