Senior Guest Experience Officer
Job role insights
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Date posted
May 7, 2026
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Closing date
August 5, 2026
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Hiring location
Dubai
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Offered salary
Negotiable Price
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Career level
Middle
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Qualification
Bachelor
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Experience
3 - 5 Years
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Quantity
1 person
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Gender
Both
Description
SmartStay is seeking a proactive and experienced Senior Guest Experience Officer to join their dynamic team in Dubai, United Arab Emirates. This pivotal role involves being the primary point of contact for guests, ensuring seamless check-ins, and crafting unforgettable experiences that foster loyalty and drive positive reviews. The ideal candidate will possess a deep understanding of hospitality operations, particularly within Dubai's competitive 5-star hotel or holiday home sector. You will independently manage guest satisfaction from pre-arrival to post-departure, meticulously handling all operational touchpoints, addressing issues promptly, and collaborating with internal teams to maintain exceptional service standards. This position offers a competitive salary, performance-based bonuses, full residency sponsorship, comprehensive healthcare, and significant opportunities for professional growth within a rapidly expanding company. If you are passionate about delivering outstanding guest service and making a tangible impact on a growing brand, we encourage you to apply.
- Oversee the entire guest journey, ensuring a seamless and high-quality experience.
- Manage guest check-ins, pre-arrival, and post-departure processes efficiently.
- Log, categorize, and resolve guest issues to ensure satisfaction.
- Coordinate with Housekeeping, Maintenance, and Support Services for operational excellence.
- Monitor and respond to guest reviews across various OTA platforms.
- Support the development and improvement of Standard Operating Procedures (SOPs).
- Verify damage claims and ensure timely submission of evidence.
- Utilize and manage digital operational systems and tools effectively.
- Must possess a UAE driving license and personal vehicle.
Interested in this job?
86 days left to apply
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