Call Center Supervisor – Medical Clinic

uniCare Medical Group in Dubai is actively seeking a highly motivated and experienced Call Center Supervisor to join their dedicated team. This pivotal role involves overseeing the smooth and efficient operation of the patient contact center, ensuring exceptional customer service and a positive patient experience. The successful candidate will be responsible for leading, guiding, and training a team of call center agents, monitoring performance metrics, and implementing improvements to streamline operations. This position offers an exciting opportunity to utilize strong leadership and team management skills within the dynamic healthcare industry, contributing directly to the quality of patient care. Candidates should possess excellent communication and interpersonal abilities, a customer-centric mindset, and proficiency with call center software and Microsoft Office. Join uniCare Medical Centre and be part of a respected healthcare provider dedicated to making a significant difference in the lives of patients while enjoying professional development opportunities and a supportive work environment. Apply now to leverage your expertise in a role that truly matters.

• Lead and manage a dedicated team of call center agents, offering guidance and training.
• Monitor call center performance metrics and implement necessary improvements.
• Cultivate and maintain a positive and engaging work environment for the team.
• Efficiently handle escalated customer inquiries and complaints to ensure satisfactory resolution.
• Develop and implement call center policies and procedures to enhance service quality.
• Generate comprehensive reports and analyze data to track performance and identify growth areas.
• Collaborate seamlessly with other departments for coordinated operations and clinical services.
• Stay current with healthcare industry standards and regulations to provide accurate information.
• Manage schedules and staffing levels effectively to meet customer demand.