Manager – Research, Insights & Communications

We are seeking a highly skilled and experienced Manager – Research, Insights & Communications to join our Client Experience team in the UAE, where you will play a vital role in ensuring clear, compliant, and timely communication with our clients across the region. As a key member of our team, you will be responsible for managing client email and SMS journeys, maintaining governance reporting, and driving meaningful insights through client research and survey follow-ups. With a strong focus on customer experience, you will help translate client feedback into actionable improvements across the bank. This role offers a unique opportunity to work in a dynamic and rapidly evolving banking landscape, where you will have the chance to make a real impact on our clients and our business. If you have a Bachelor's degree in a relevant field, proven experience in client communications and governance within the banking sector, and strong research and analytical skills, we encourage you to apply for this exciting opportunity. Our company offers a competitive salary, career growth opportunities, and a collaborative working environment, making this a great chance to take your career to the next level. So why not join our team and be part of a company that is dedicated to delivering exceptional client experiences, apply now and take the first step towards a rewarding and challenging career

• Manage client email and SMS journeys
• Maintain governance reporting
• Drive meaningful insights through client research and survey follow-ups
• Translate client feedback into actionable improvements
• Collaborate with cross-functional teams
• Develop and implement communication strategies
• Conduct research and analysis to inform business decisions
• Stay up-to-date with industry trends and best practices