National Service Advisor
Job role insights
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Date posted
May 8, 2026
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Closing date
August 6, 2026
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Hiring location
Dubai
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Offered salary
Negotiable Price
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Career level
Middle
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Qualification
Diploma
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Experience
3 - 5 Years
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Quantity
1 person
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Gender
Both
Description
Al-Futtaim Automotive is seeking a dedicated and customer-focused National Service Advisor to join their dynamic Service/Bodyshop operations across the UAE. In this crucial front-line role, you will be the primary point of contact for customers, ensuring a seamless and positive service experience from vehicle reception to handover. Your responsibilities will include accurately capturing customer requirements, providing clear and transparent cost estimates and timelines, coordinating effectively with the workshop team, and facilitating smooth payment and delivery processes. This position offers an excellent opportunity to contribute to high customer satisfaction and achieve service revenue targets within a leading automotive group. Al-Futtaim Automotive, a major division of Al-Futtaim Group, is a respected industry leader representing iconic automotive brands and is committed to empowering talent with inspiring growth possibilities. If you possess strong communication and customer handling skills and are eager to advance your career in the automotive sector, we encourage you to apply.
- Welcome customers and accurately capture job requirements.
- Prepare repair orders with clear symptom descriptions for efficient diagnosis.
- Provide clear cost estimates and explain recommended work to customers.
- Coordinate with workshop to agree realistic delivery timelines.
- Proactively communicate updates, delays, and seek approvals for additional repairs.
- Deliver vehicles, explain invoices, and guide customers through payment.
- Support achievement of service revenue and value-added sales targets.
- Maintain high customer satisfaction (CSV/CSI) outcomes.
- Work closely with Technicians, Workshop Controllers, Parts, and Cashiers.
Interested in this job?
87 days left to apply
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