Guest Relations Manager – Front Office

New job vacancy as a Guest Relations Manager- Front Office in Dubai.

Jumeirah Group has been making a big impact in the hospitality world for over 20 years with its Stay Different promise. Their incredible destinations like Burj Al Arab Jumeirah offer top-notch service, amazing dining, and stunning design.

They have 25 properties in the Middle East, Europe, and Asia, with over 8,000 employees from 106 countries. They're committed to developing their staff and promoting diversity.

Madinat Jumeirah in Dubai is a beautiful resort with three boutique hotels, traditional summer houses, and luxurious villas. It has great restaurants, a souk, waterways, a private beach, and top-notch facilities like Talise Spa and Fitness.

About the Job:

Jumeirah Al Qasr is looking for a Guest Relations Manager to join their team. Here's what you'll be doing:

- Organize VIP arrivals and make sure their needs are met by assigning staff accordingly.
- Handle guest concerns and requests quickly to ensure they're happy.
- Supervise Guest Relations Executives and Team Leaders to make sure they do their tasks well.
- Build relationships with VIP guests, get to know their preferences, and give them personalized experiences.
- Help VIP guests with any special requests before and during their stay.
- Train the Guest Relations team and keep them skilled and efficient.
- Make sure there's enough staff in the lobby to welcome guests and provide assistance.
- Give information about hotel facilities and events, ensuring guests have a smooth experience.
- Evaluate the performance of Guest Relations staff regularly and give feedback for improvement.
- Enforce company standards and come up with strategies to meet hotel goals.

About You:

The ideal candidate will have:

- Good communication skills.
- Fluent in English and preferably another language like Russian, German, Arabic, or French.
- 1-2 years of experience in a similar role in a five-star hotel.
- Strong computer skills, including Microsoft Office, Hot SOS, and Opera PMS.
- Leadership skills and experience managing teams effectively.

About the Benefits:

You'll get a competitive tax-free salary in Dirhams (AED), along with benefits like F&B discounts, reduced hotel rates worldwide, leave, healthcare, flights home, and life insurance. Join Jumeirah for a rewarding career in the luxury hospitality industry!