Vaishnavi Ravi

IFE Global Logistics January 3, 2022 - June 30, 2026 Served as the primary point of contact for client communications, handling inquiries, coordination, and service delivery from start to finish — similar to managing client bookings and travel arrangements end-to-end. • Built and maintained strong working relationships with customers, vendors, and internal teams, consistently delivering a high standard of service. • Coordinated logistics, documentation, and confirmations across multiple external parties, ensuring accuracy and timely execution — directly transferable to coordinating travel itineraries, hotel bookings, and vendor confirmations. • Resolved service issues and client concerns promptly, maintaining customer satisfaction under time pressure. • Identified process gaps and implemented improvements that enhanced overall service efficiency and client experience.

ISOCert Pvt. Ltd August 1, 2019 - April 6, 2021 Managed client-facing engagements for 15+ enterprise clients, including StarHub, CrimsonLogic, GeTS Asia, SP Group, and Great Eastern, building trust and rapport across a diverse client portfolio. • Led client interviews and consultations to understand needs, assess requirements, and deliver tailored recommendations — strong parallel to consultative sales and client advisory work. • Prepared clear, client-ready reports and presentations, translating technical findings into actionable business recommendations for client leadership. • Coordinated engagement logistics and communications across multiple stakeholders to ensure smooth, professional service delivery.